FAQ

About Linen

What is so special about Linen?

Linen is a fabric unlike any other, produced from the Flax plant it requires very little water to propagate so is incredibly sustainable, it is naturally hypoallergenic, boasts antibacterial properties and when cared for correctly it will become more beautiful with age, making this fabric the ideal choice for both bedding and homewares.

What is Linen made from?

Linen is made from the fibrous material in the stem of the flax plant. From planting the flax seed to weaving the linen fibre is a long, specialist procedure involving many hours of labour and careful precision to create your soft, much loved bed sheets.

Why is Linen more expensive than cotton?

Linen is produced from the flax plant which requires a specific climate and rich soil conditions to successfully grow. Once the flax plant matures, the harvesting procedure for the fibre is a timely, skilful technique that requires many stages of retting, scutching, hackling, weaving and dyeing. This procedure is more labour intensive than the production of cotton and therefore the cost is somewhat higher.

Why is Linen a great fabric for Bedding?

Linen has a unique open weave structure that is perfect for bedding as it allows air to flow around you, wicking away any moisture and helping to regulate your temperature. It can help keep you warm in the colder months and cool in the summer, enabling you to have an enjoyable sleep throughout the year.

Why do you not describe the thread count?

Linen is measured by its weight per square metre (gsm) and not by a thread count, which is typically used for cotton. Flax threads are much thicker than cotton and therefore a thread count would appear low in comparison to fine strands of cotton.

Our Linen

Where are your Linen items made?

All our Linen is grown in Europe and our items are then constructed in various locations around the world. We are very lucky to have found some wonderful manufacturers in Europe and China, and some of our items are made here in the UK

What’s included in a Linen Duvet Set?

A duvet set includes a duvet cover and 2 standard size pillowcases.

A single size duvet set includes a duvet cover and 1 standard size pillowcase.

What’s included in a Linen Bedding Bundle?

A bedding bundle includes a duvet cover, 2 standard size pillowcases and a white fitted sheet in the size of your choice.

How deep are your Fitted Sheets?

Our Fitted Sheets are 35cm deep and as they are elasticated all the way around, this ensures a great fit for shallow mattresses too. The extra fabric will be neatly tucked under the bottom of your mattress creating a perfect fit.

Are your Pillowcases sold in pairs or individually?

Our Pillowcases are sold in pairs.

Do I need to wash my bedding before I use it?

All our Linen Bedding has been Stonewashed during its production process to prevent shrinkage and create a super soft texture, therefore washing is not necessary before use.

How do I look after my Linen?

Linen is super easy to care for and individual washing instructions are enclosed with your order, but as a quick guide, your linen can be machine washed at 40°, line dried or tumbled dried on medium, and ironing is completely optional!

Do not tumble dry your Pure Linen Throw, to maintain its beauty dry naturally on a flat surface.

What type of packaging do you use?

Linen is incredibly environmentally friendly, and our packaging continues our ethics as we only use paper and cardboard which are fully recyclable.

Deliveries

Where do you deliver to?

We deliver to the UK, USA, Australia and most of Europe; details of specific European countries can be found on the deliveries page via the link at the bottom of the page.

How are my items sent, which couriers do you use?

For orders in the UK your order will be delivered via DPD or standard Royal Mail. Deliveries to Europe, USA and Australia are made with DPD, TNT or FedEx.

How long will my delivery take?

Your order will be dispatched within 24 hours (excluding weekends) and are sent on a 24hr service within the UK. International orders can be expected to arrive within 5-10 days.

We do all we can to get your order to you as quickly as possible, but sometimes delays do happen with our couriers, so please consider this as a guide only.

What is the delivery cost to the UK?

Delivery is free for UK orders over £75 (excluding the Channel Islands), below this value, there is a small delivery charge of £3.95. 

What is the delivery cost to Europe?

We deliver to most European countries at a cost of £18 for all items,  delivery to Guernsey, Jersey and the Channel Islands is at a cost of £9.50. Further details of specific countries can be found on our 'Delivery and Returns' page.

Delivery to the USA and Australia?

For all orders to the USA and Australia there is a delivery charge of £29, further details can be found on our 'Delivery and Returns' page.  

Do I have to pay import duties?

If you live outside the UK, you may be required to pay import duties on goods entering your country, depending on the value of your order.  We are not responsible for any duties or taxes you may incur, and this should be checked with your local duty office to ensure you are aware of any additional costs payable upon the receipt of your goods.

How do I return an item if I have changed my mind?

We want you to be 100% happy with your linen and if for any reason you change your mind, we will happily refund the full price.  The goods should be returned within 14 days of purchase, in the original packaging, unused, unwashed and in a perfect resalable condition. Further details can be found on the ‘Delivery & Returns’ page via the link at the bottom of the page.

Contact

How can I contact you?

You can contact us via email at [email protected] and we will endeavour to reply as soon as possible.